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Position title
Accounts Manager
Description
Job Overview:
Experience Level : 8 Years to 12 Years
The Account Manager plays a critical role in managing and growing Enterprise accounts by delivering exceptional service, strengthening client relationships, and driving account expansion. This position requires strategic coordination, responsiveness, and a strong focus on client satisfaction and revenue growth.
Responsibilities
Client Relationship & Account Management
- Serve as the primary point of contact for assigned Enterprise/Key Accounts
- Build and maintain strong, long-term client relationships through proactive engagement and deep understanding of client objectives
- Act as a trusted advisor and advocate for the client within the organization
Business Growth & Targets
- Own revenue growth targets for assigned accounts, including renewals, upsells, and cross-sell opportunities
- Identify expansion opportunities and contribute to account growth strategies
- Support account planning, renewal negotiations, and long-term growth initiatives
Service Delivery & Issue Management
- Oversee service delivery to ensure adherence to SLAs and contractual commitments
- Coordinate with internal teams (technical, operations, finance, legal) to resolve issues efficiently
- Lead issue resolution and escalate risks when required, maintaining transparency and professionalism
Communication & Reporting
- Deliver clear, data-driven client communications, including performance reviews and strategic updates
- Prepare reports, meeting agendas, minutes, and follow-up actions
- Maintain accurate, audit-ready documentation in line with compliance standards
Cross-Functional Collaboration & Risk Management
- Ensure internal alignment to meet client expectations and deliver high-quality outcomes
- Proactively identify risks to account health or service delivery and drive mitigation efforts
- Continuously identify areas to improve service quality and client experience
Qualifications
- Bachelor’s degree in business, Customer Service, or a related field
- Experience in account management, customer service, or client relations preferred
- Strong communication, relationship-building, and stakeholder management skills
- Highly organized, detail-oriented, and capable of managing multiple priorities
- Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
- Analytical, solution-oriented mindset with a proactive approach
- Ability to remain composed and professional in high-pressure situations
- Legally authorized to work in the country of operations
Contacts
How to Apply :
Please send your resume and cover letter outlining your qualifications and interest in the role to careers@mindx360.com. We look forward to hearing from you!
Employment Type
Full-time
Industry
IT
Job Location
Dubai, UAE
Date posted
June 1, 2026
Valid through
June 1, 2026
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